CLOUD COMMS TO SURGE TO 80% ADOPTION BY 2026
SWYX. CHOOSE YOUR VOICE.
Choice in how you deploy. Confidence in what you deliver.
CUSTOMISATION
IS YOUR POWER-UP
SECURITY & COMPLIANCE
IS YOUR ULTIMATE DEFENCE
AI
IS YOUR RELIABLE SIDEKICK
COMING SOON
DON’T JUST ADD TO YOUR PORTFOLIO. TRANSFORM IT.
Every customer’s journey is different. Some want the freedom of the cloud. Others prefer the control of on-premises. With Swyx, there is no compromise; you choose the deployment that fits your expertise, your customers, and your ambitions.
Swyx gives you a flexible, modular platform that lets you tailor every solution - whether it’s seamless collaboration tools, intelligent call routing, mobility options, or advanced analytics. Each feature you add isn’t just a function - it’s a new opportunity to prove your value, deepen customer loyalty, and grow recurring revenue.
Whether you’re looking to move up the stack, add new revenue streams, or strengthen customer relationships, Swyx gives you the tools to do it - backed by our ecosystem of training, billing, marketing, technical support and more
With Swyx, every choice leads to opportunity, for you and your customers.
DON’T JUST ADD TO YOUR PORTFOLIO. TRANSFORM IT.
Every customer’s journey is different. Some want the freedom of the cloud. Others prefer the control of on-premises. With Swyx, there is no compromise; you choose the deployment that fits your expertise, your customers, and your ambitions.
Swyx gives you a flexible, modular platform that lets you tailor every solution - whether it’s seamless collaboration tools, intelligent call routing, mobility options, or advanced analytics. Each feature you add isn’t just a function - it’s a new opportunity to prove your value, deepen customer loyalty, and grow recurring revenue.
Whether you’re looking to move up the stack, add new revenue streams, or strengthen customer relationships, Swyx gives you the tools to do it - backed by our ecosystem of training, billing, marketing, technical support and more
With Swyx, every choice leads to opportunity, for you and your customers.
Key Features
KEY FEATURES:
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Cloud, On-Prem or Self-hosted to suit your customer
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3 license types: basic, professional or premium.
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Suitable for both fast and complex deployments.
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Smarter voice - your customer is gaining a team member.
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Supports multiple timezones.
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No additional MS Teams voice licensing needed.
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Open integrations.
Simple Interface - Any Device
Swyx delivers a clean, intuitive UI for seamless communication and collaboration across any device.
Wallboards
Offer real-time visibility, performance tracking, and easy customisation.
Call Reporting
Offer your customers clear insights, performance metrics, and accountability.
Teams Integration
Swyx integrates seamlessly with Microsoft Teams for unified communication experiences - without the need for additional licensing.
Skill-based Routing
Intelligent Swyx routing matches customer needs with agent expertise efficiently.
Open Integration
Swyx’s open integration easily connects with existing systems and workflows.
YOUR CUSTOMERS GET MORE. AND SO DO YOU.
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OPEN DOORS TO MORE CUSTOMERS - AND MORE REVENUE
Microsoft Teams may be everywhere, but its telephony isn’t built for the real-world communication challenges your customers face. With Voiceworks behind you, you can bring them a Teams experience that goes further - and unlock bigger, higher-value opportunities in the process.
PROBLEM
WHERE TEAMS STOPS SHORT...
Teams is brilliant for collaboration - but limited for business-critical telephony.
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Complex call routing isn’t native
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Analogue devices like fax, DECT and door systems can’t be integrated easily
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Advanced call centre tools are missing
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Users face unfamiliar call behaviours and extra training
Your customers feel these gaps every day.
SOLUTION
SWYX FILLS THE GAPS - INSIDE TEAMS.
Add the missing capabilities your customers need, directly into the Teams environment they already understand.
- Full enterprise call routing & queue management
- IVR flows with a graphical editor
- DECT, analogue, and on-premise device support
- Presence-based routing synced with Teams
- Instant access to contacts, call lists & devices
- No SBC hardware or extra Microsoft licences required
This is Teams telephony done properly.
INTRODUCERS:
OPEN BIGGER DOORS
OPEN BIGGER DOORS
Bring a Teams telephony story that solves real customer pain - without needing technical depth yourself.
We handle the expertise, configuration and onboarding. You simply unlock more conversations and win more introductions.
DEALERS:
GROW DEAL SIZE & STICKINESS
GROW DEAL SIZE & STICKINESS
Add advanced telephony, call routing and contact-centre features to your Teams portfolio. We back you with training, installation support, marketing assets and decades of communication experience - becoming the team behind your team.
WHOLESALERS:
BUILD YOUR OWN ECOSYSTEM
BUILD YOUR OWN ECOSYSTEM
Create your own packaged Teams telephony offerings using our technology foundation.
Keep full numbering and provider freedom, deliver enterprise-grade features, and scale your partner network with confidence.
MS TEAMS INTEGRATION THAT HELPS YOU MOVE UP THE LADDER
From introducer to dealer. From dealer to wholesaler. Voiceworks gives you the tools, technology and support to take the next step - and help your customers do the same.
WHAT MAKES US DIFFERENT
vs Wildix + iPECS
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Wildix
iPECS
WHAT MAKES US DIFFERENT
MS Teams Integration
No additional cost or licensing
Additional cost incurred - requires additional teams license
Additional cost incurred - requires additional teams license
MS Teams Analytics
Not-For-Resale (NFR) License
Fully Customisable User-Interface (UI)
Dedicated Engineer Onboarding
Private Cloud Deployment
Comparison correct at date of publish.
Use Cases
SEE WHAT’S POSSIBLE WITH SWYX
The real power of Swyx lies is in how it’s used. Explore the innovative ways partners have put Swyx to work for their customers, unleashing growth, agility and smarter communications.
TOUCH
GB Railfreight
GB Railfreight
Solution:
GB Railfreight replaced outdated telephony with Swyx’s software-based unified communications. Transforming daily operations by automating driver sign-on through a PIN-based system that integrates directly with HR records - reducing delays, eliminating manual call handling, whilst remaining compliant.
TOUCH
HW Group
HW Group
Solution:
HWGroup introduced Swyx unified communications to give employees a single number across all devices, seamless remote working, and a smarter voice that improves customer reachability and satisfaction. Integrated with multi-CRM's, the rollout connects multiple BMW locations, streamlines communication for 300 users, and ensures the flexibility to adapt to future needs.
TOUCH
Reber
Reber
Solution:
Reber adopted Swyx Unified Communications to unify softphones, intelligent call routing, SIP trunking, and Microsoft Teams integration in one secure, future-proof system. By moving to a software-based cloud solution, the company streamlined processes, reduced on-premise hardware, and cut CO₂ emissions by nearly 5,000 kg annually.
TOUCH
Mustang
Mustang
Solution:
When relocating its headquarters, MUSTANG replaced its outdated telephony with Swyx Unified Communications, delivering flexible, reliable, and centrally managed communication across 215 employees and 50 stores. Integrated with Microsoft Teams and supported by partner 3iMedia, the solution streamlines call routing, enables seamless hybrid working, and future-proofs customer service with ERP integration.
with users throughout Europe:
JOIN THE MAILING LIST
THE STARTING LINE IS HERE. THE FUTURE OF VOICE AWAITS.
In our world, timing matters. The right tools, the right support, the right moment - it’s how our partners get ahead of the market.
Be among the first to uncover what’s coming. Register now to receive exclusive updates, early insights, and a chance to gain early access to power your voice portfolio.