Integrated Communication Solution | Flexible IP PBX for Businesses

Overview

SWYX: TAILORED COMMUNICATION FOR ANY CUSTOMER

Swyx is a modular software solution designed to address any and all customer challenges, all managed through a single tool. You have the option to host it yourself or let us take care of the hosting for you. This system seamlessly integrates voice, messaging, video, and collaboration into one robust platform, tailored specifically to your customer's unique requirements. Whether your customer needs on-premise, a cloud-based, or a self-hosted configuration, Swyx provides partners with complete flexibility and peace-of-mind in deployment.

KEY FEATURES

Cloud, On-Prem or Self-hosted to suit your customer
Suitable for both fast and complex deployments.
Supports multiple timezones.
No MS Teams voice licensing needed.
Open integrations.

Solution

ENDLESS POSSIBILITIES FOR MEETING YOUR CUSTOMER NEEDS

Swyx provides a revenue building voice solution that has seen end-users remain on the platform 25+ years. It is the go-to solution throughout Europe.

With a modular approach, you can build solutions from the ground up to overcome any scenario, any challenge, for your customer.

Simple Interface - Any Device

Swyx delivers a clean, intuitive UI for seamless communication and collaboration across any device.

Wallboards

Offer real-time visibility, performance tracking, and easy customisation.

Call Reporting

Offer your customers clear insights, performance metrics, and accountability.

Teams Integration

Swyx integrates seamlessly with Microsoft Teams for unified communication experiences - without the need for additional licensing.

Skill-based Routing

Intelligent Swyx routing matches customer needs with agent expertise efficiently.

Open Integration

Swyx’s open integration easily connects with existing systems and workflows.

Deployment Comparison

SWYX ON PREM / SWYX FLEX / SWYX ON

Swyx On-Prem

Swyx Flex

Swyx On

Licensing & Deployment

License Types

One-Off Payment

Monthly

Hosting Architecture

Multi-Instant

Hosting Options

On-Prem Only

Cloud or On-Prem

Cloud Hosted Only

System Management

Data Hosting

Partner

Partner or Customer

Voiceworks

Security & Compliance

Partner

Partner or Customer

Voiceworks

Resilience Building

Partner

Partner or Customer

Voiceworks

Other

Carrier Requirement

Open Carrier

Voiceworks Certified Only

Comparison

Coligo or Swyx

Coligo

Coligo is a mobile-first, white-label unified communications (UC) platform designed for service providers to offer advanced communication services under their own brand.

Swyx

Swyx is a flexible communication solution that integrates telephony, messaging, video communication, and collaboration tools, available both as a cloud service and on-premises.

Licensing & Deployment

License Types

Monthly Only

Monthly or One-Off Payment

Hosting Options

Cloud Hosted Only

Cloud Hosted or On-Prem

Telephony Basics

Call Bundle

Call Recording

Call Reporting & Analytics

Call Management

Fixed Mobile Convergence (Native or Softphone App)

Advanced Features

AI-assistant

SHOMI

Coming Soon

Call Flow Designer

Additional Features

Skill-based Routing

ACD Wallboards

Call Centre Enablement

LEARN ABOUT COLIGO

Add Swyx to your portfolio

Implementation

PARTNER & CUSTOMER-FRIENDLY DEPLOYMENT

Swyx is built for fast, flexible installations - giving partners a competitive edge. Whether deploying on-premise or in the cloud, Swyx helps partners deliver seamless, low-touch rollouts.

DEPLOYMENT OPTIONS

On-premise (Swyx IP PBX): Simple Windows-based install, ideal for customers with existing infrastructure.
Self-Hosted (SwyxFlex): Great for gradual transitions or multi-site clients.
Cloud-hosted (SwyxON): Minimal setup - just configure users and endpoints.

Samuel JaißleDirector Global IT, Mustang

“The call routing offers a variety of options to control and optimise reachability. It can be set up intuitively and is very easy to use."

George FordIT Manager, GB Railfreight (GBRf)

“We see the new Swyx implementation as a major factor in providing reliable and responsive communications between staff, customers and regulating bodies, including Network Rail and the Office of the Rail Regulator. Communication is key and its role cannot be under-estimated - without Swyx we simply could not operate as we are."

Mario FlackeBranch Manager, HW Group

“With Swyx, we can access the company phonebook and presence information even when working remotely and can be reached under the familiar extension. It makes no difference whether someone is using a smartphone, laptop or PC with a headset or desk phone. Existing and prospective customers get in touch with a sales contact much faster and more convenient – leaving them satisfied and saving us time"

FAQs

YOUR QUESTIONS ANSWERED

Browse our FAQs to find quick and helpful insights—if you need more help, we’re just a message away.

What is Swyx?

Swyx is a flexible communication solution that integrates telephony, messaging, video communication, and collaboration tools, available both as a cloud service and on-premises.

How can Swyx improve your client’s communication? Swyx enhances team collaboration with features like presence status, instant messaging, video conferencing, and seamless integration with tools like Microsoft Teams and Outlook.

Can Swyx be integrated with existing systems like Microsoft Teams? Yes, Swyx offers full integration with Microsoft Teams, adding advanced telephony features and ensuring seamless communication across your organisation.

Is it possible to use Swyx on mobile devices? Yes, Swyx has a dedicated mobile app for iOS and Android, allowing clients to use their smartphone as a full extension of the office phone system.

What deployment options are available for Swyx? Swyx can be deployed in various models including on-premises, as a cloud solution, or as a hybrid, depending on your client’s needs.

How does Swyx help with customer service? Swyx improves customer service through features like intelligent call routing, queue management, live chats, and AI-powered voicebots for 24/7 support.

Can Swyx handle complex call routing? Yes, Swyx includes a Call Routing Manager that allows for intelligent, automated call forwarding based on user availability and calendar integration.

What security measures are in place for Swyx? Swyx adheres to strict European data protection standards, ensuring that all communications are secure and compliant with relevant regulations.

SWYXSWYX

SWYX: TAILORED COMMUNICATION FOR ANY CUSTOMER

ENDLESS POSSIBILITIES FOR MEETING YOUR CUSTOMER NEEDS

SWYX ON PREM / SWYX FLEX / SWYX ON

Coligo or Swyx

PARTNER & CUSTOMER-FRIENDLY DEPLOYMENT

DISCOVER WHAT YOUR CUSTOMERS CAN EXPERIENCE WITH SWYX...

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YOUR QUESTIONS ANSWERED

PARTNER WITH VOICEWORKS